Key Account Management

We are looking for a proactive and relationship-driven Key Account Manager to manage and grow our key client accounts. The role involves building strong client relationships, understanding business requirements, ensuring successful delivery, identifying opportunities for upselling/cross-selling, and driving account growth and retention.

• Own and manage a portfolio of key accounts from onboarding through ongoing relationship management.
• Develop strong, long-term relationships with key decision-makers and stakeholders.
• Understand clients’ business needs, challenges, and objectives and identify opportunities to provide relevant solutions.
• Act as the primary point of contact for assigned clients.
• Coordinate with internal teams to ensure timely and high-quality delivery.
• Monitor client satisfaction and proactively resolve issues or escalations.
• Identify opportunities for upselling, cross-selling, renewals, and account expansion.
• Prepare account plans and develop strategies to increase revenue from existing clients.
• Track account performance, revenue, pipeline, and other relevant KPIs.
• Conduct regular client reviews and business discussions.
• Maintain accurate records of client interactions, opportunities, and account status in the CRM.
• Stay updated on industry trends and competitor activity relevant to assigned accounts.
• Work closely with Sales, Operations, Product, and Leadership teams to deliver a seamless client experience.

• Bachelor’s degree in Business Administration, Marketing, Sales, Commerce, Management, or a related field.
• 2–5 years of relevant experience in Key Account Management, Account Management, B2B Sales, Business Development, or Client Relationship Management.
• Proven experience managing and growing client accounts.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Strong commercial and business acumen with an understanding of sales and revenue targets.
• Ability to build and maintain relationships with senior-level clients and decision-makers.
• Strong problem-solving and stakeholder-management skills.
• Proficiency in CRM tools, MS Office/Google Workspace, and basic reporting.
• Ability to manage multiple accounts, priorities, and deadlines independently.